Return & Refund Policy

Effective Date: March 29, 2026

Return Window

• Stock items may be returned within 30 days of delivery.
• All returns require approval before being shipped.
• Unauthorized returns will not be accepted.

Return Conditions

• Item must be unused and uninstalled.
• Original packaging and hardware required.
• Serial numbers must be intact.
• No odor, contamination, or damage.

Non-Returnable Items

• Special order parts
• Custom furniture components
• Installed parts
• Completed service work
• Items with removed serial numbers

Fees & Shipping

• Customer pays return shipping.
• Original shipping is non-refundable.
• 20–30% restocking fee may apply.

Refund Processing

Approved refunds are processed within 3–5 business days after inspection.

Start a Return

To request a return, please submit a return request using our contact form.

Submit Return Request